How to Improve Auto Sales Phone Skills

Learn how to talk with your buyer over the phone and turn leads into concrete appointments that really arrive at the showroom.
Sara · August 21, 2024

Discover:

Converting sales leads into dealership appointments (and turning those into actual sales) is probably the toughest part of the job for dealers and their management teams. Getting a potential buyer to come in from over the phone is no easy task, and we know it well.

That’s why Fast Sales Training Center created How to Improve Auto Phone Skills, a key resource for managers, salespersons, and dealerships that’ll help the people manning your phones turn conversations into profit. It includes conversational guides for common situations, problems, and objections that leads will give you over the phone, as well as what you need to know before you ever even pick up the phone to talk to a lead.

We all know that each lead is very important and the way you handle each one of them will determine your monthly income, so why waste them? Remember, if you cannot set the appointment and eventually close the deal, someone else will!

This online course was created because of the advent of the internet and the high expectation of fast and well-informed answers that buyers have come to expect when they call an auto dealership. Here you will find the best phone scripts for most situations and you will be better prepared to overcome objections and to set appointments with buyers who are needy to buy.

Course Module

INTRODUCTION
  • INTRODUCTION
CHAPTER 1: THE TELEPHONE
  • Alexander Graham Bell – The inventor of the telephone
  • The telephone
  • The telephone evolution
  • Chapter 1 Quiz
CHAPTER 2: THE ART OF THE AUTO SALES CALL
  • Sales leads
  • How sales leads work
  • Lead conversion
  • Auto sales call goals
  • Call classification
  • Inbound call or hot lead
  • Outbound call or warm lead
  • Cold call
  • Auto sales call planning
  • What is sales call objective
  • How to prepare for an auto sales call that get results
  • The keys to an auto sales call success
  • The VIP appointment process
  • The B.D.C. (Business Development Center) Department
  • Chapter 2 Quiz
CHAPTER 3: CLOSING THE SALE OVER THE PHONE
  • Phone fundamentals
  • 15 steps to a successful auto sales call
  • Chapter 3 Quiz
CHAPTER 4: AUTO SALES CALL SCRIPTS
  • Inbound auto sales call scripts
  • Outbound auto sales call scripts
  • Auto sales voice message scripts
CHAPTER 5: OBJECTION SCRIPTS
  • What is objection?
  • Handling Objections
  • Appointment objections
  • Credit report objections
  • Down payment objections
  • Interest rate appointment
  • Payment objections
  • Personal information objections
  • Price objections
  • Time objections
  • Trade objections
  • Vehicle objections
  • Create flexibility
  • Powerful appointment word tracks
  • Chapter 5 Quiz
CHAPTER 6: LEARN HOW TO LOVE THE PHONE
  • Guide to successfully converting an internet lead into an appointment
  • Fast Sales Training Center formula for success: AECO
  • Chapter 6 Quiz

About Instructor

Sara

Hello, my name is Sara and I will be your assistant during your course.

5 Courses

Not Enrolled

Course Includes

  • 2 Lessons