How to Improve Auto Sales Phone Skill

fastsalesinfo · August 21, 2024

Discover:

Converting sales leads into dealership appointments and converting these appointments to sales is the biggest challenge dealers and their management teams must face. The truth is, it is not your ability to speak on the phone that matters but your ability to convert these opportunities into sales.

We all know that each lead is very important and the way you handle each one of them will determine your monthly income, so why waste them? Remember, if you cannot set the appointment and eventually close the deal, someone else will!

This online course was created because of the advent of the internet and the high expectation of fast and well-informed answers that buyers have come to expect when they call an auto dealership. Here you will find the best phone scripts for most situations and you will be better prepared to overcome objections and to set appointments with buyers who are needy to buy.

Course Module

INTRODUCTION
  • INTRODUCTION
CHAPTER 1: THE TELEPHONE
  • Alexander Graham Bell – The inventor of the telephone
  • The telephone
  • The telephone evolution
  • Chapter 1 Quiz
CHAPTER 2: THE ART OF THE AUTO SALES CALL
  • Sales leads
  • How sales leads work
  • Lead conversion
  • Auto sales call goals
  • Call classification
  • Inbound call or hot lead
  • Outbound call or warm lead
  • Cold call
  • Auto sales call planning
  • What is sales call objective
  • How to prepare for an auto sales call that get results
  • The keys to an auto sales call success
  • The VIP appointment process
  • The B.D.C. (Business Development Center) Department
  • Chapter 2 Quiz
CHAPTER 3: CLOSING THE SALE OVER THE PHONE
  • Phone fundamentals
  • 15 steps to a successful auto sales call
  • Chapter 3 Quiz
CHAPTER 4: AUTO SALES CALL SCRIPTS
  • Inbound auto sales call scripts
  • Outbound auto sales call scripts
  • Auto sales voice message scripts
CHAPTER 5: OBJECTION SCRIPTS
  • What is objection?
  • Handling Objections
  • Appointment objections
  • Credit report objections
  • Down payment objections
  • Interest rate appointment
  • Payment objections
  • Personal information objections
  • Price objections
  • Time objections
  • Trade objections
  • Vehicle objections
  • Create flexibility
  • Powerful appointment word tracks
  • Chapter 5 Quiz
CHAPTER 6: LEARN HOW TO LOVE THE PHONE
  • Guide to successfully converting an internet lead into an appointment
  • Fast Sales Training Center formula for success: AECO
  • Chapter 6 Quiz

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Course Includes

  • 2 Lessons