Master the art of converting leads into appointments and sales. Learn effective call techniques, handle objections, and optimize internet leads. Turn every call into a sales opportunity!
Learn about internet leads and how to convert them
Learn how to schedule appointments that will show
Discover:
Converting sales leads into dealership appointments and converting these appointments to sales is the biggest challenge dealers and their management teams must face. The truth is, it is not your ability to speak on the phone that matters but your ability to convert these opportunities into sales.
We all know that each lead is very important and the way you handle each one of them will determine your monthly income, so why waste them? Remember, if you cannot set the appointment and eventually close the deal, someone else will!
This online course was created because of the advent of the internet and the high expectation of fast and well-informed answers that buyers have come to expect when they call an auto dealership. Here you will find the best phone scripts for most situations and you will be better prepared to overcome objections and to set appointments with buyers who are needy to buy.
Course Module
INTRODUCTION
INTRODUCTION
CHAPTER 1: THE TELEPHONE
Alexander Graham Bell – The inventor of the telephone
The telephone
The telephone evolution
Chapter 1 Quiz
CHAPTER 2: THE ART OF THE AUTO SALES CALL
Sales leads
How sales leads work
Lead conversion
Auto sales call goals
Call classification
Inbound call or hot lead
Outbound call or warm lead
Cold call
Auto sales call planning
What is sales call objective
How to prepare for an auto sales call that get results
The keys to an auto sales call success
The VIP appointment process
The B.D.C. (Business Development Center) Department
Chapter 2 Quiz
CHAPTER 3: CLOSING THE SALE OVER THE PHONE
Phone fundamentals
15 steps to a successful auto sales call
Chapter 3 Quiz
CHAPTER 4: AUTO SALES CALL SCRIPTS
Inbound auto sales call scripts
Outbound auto sales call scripts
Auto sales voice message scripts
CHAPTER 5: OBJECTION SCRIPTS
What is objection?
Handling Objections
Appointment objections
Credit report objections
Down payment objections
Interest rate appointment
Payment objections
Personal information objections
Price objections
Time objections
Trade objections
Vehicle objections
Create flexibility
Powerful appointment word tracks
Chapter 5 Quiz
CHAPTER 6: LEARN HOW TO LOVE THE PHONE
Guide to successfully converting an internet lead into an appointment
Fast Sales Training Center formula for success: AECO